Returns & Refunds
Please check your order as soon as possible after delivery.
Requesting a Return
If you wish to return an item, please contact us through the contact page within 14 days after delivery. Returns sent without prior contact may not be accepted.
Return Conditions
Returned items must be unused and in resalable condition. For sealed media, software, hygiene-sensitive goods, consumables, and other products where opening affects resale, the item must remain unopened unless the product page states otherwise. Where possible, items should be returned in their original packaging or equivalent protective packaging.
International Returns
For customer-requested returns after international delivery, international return shipping costs, customs duties, taxes, and handling fees related to the return are the responsibility of the customer. Please wait for our return instructions before sending any item back.
Some products may not be returnable after opening or use due to hygiene reasons or the nature of the product. If a product page states specific return conditions, those product-specific conditions apply.
Damaged or Incorrect Items
If an item arrives damaged or does not match your order, please contact us with photos of the product and packaging. After review, we will provide instructions for replacement, refund, or another appropriate solution.
Refunds
Once your return request has been received, eligible refunds will be issued to the original payment method within 14 days. We may wait until we have received the returned item or proof that it has been sent back. The time until the refund appears may vary depending on your payment provider.
Return Destination
Please do not send any item back without contacting us first. The appropriate return destination and instructions will be provided after return authorization.