Privacy Policy
YO! JAPAN takes the protection of customer personal information seriously.
Data Controller
WorldChoice, Akoleienstraat 9, 1016 LN Amsterdam, Netherlands
Information We Collect
We may collect information such as your name, address, email address, phone number, order details, delivery information, and payment processing information when you place an order, contact us, create an account, or use customer support.
How We Use Information
We use customer information to process orders, arrange delivery, confirm payments, provide customer support, handle returns and refunds, prevent fraud, improve our services, and comply with legal requirements.
Sharing Information
We may share necessary information with delivery carriers, payment service providers, system service providers, and public authorities where required by law or necessary to operate the store.
Payment Information
Full card numbers and sensitive payment credentials are processed by a secure payment system and are not stored by YO! JAPAN.
Cookies and Similar Technologies
We use necessary cookies for core store functions such as cart, login, checkout, and security. If you consent, we may also use cookies and similar technologies for Google Analytics 4, Google Tag Manager, Google Ads, and related measurement or advertising functions. Non-essential analytics and advertising cookies are used according to your cookie choices where consent is required. You can manage your cookie preferences through the cookie banner or consent tool.
Data Security
We take reasonable measures to protect personal information against unauthorized access, loss, alteration, and disclosure.
Retention Period
Order, payment, shipping, and accounting data are kept for as long as necessary for order processing, customer service, fraud prevention, legal retention obligations, tax and accounting purposes, and the establishment or defense of legal claims. Accounting and tax records are generally kept for up to 7 years. Customer account data is kept while the account is active or where legal obligations require retention. Contact and support requests are generally kept for up to 2 years after the last contact, unless they are needed longer for an order, dispute, or legal obligation. Cookie, analytics, and advertising data depend on the settings of the relevant cookie and service provider.
Access, Correction, and Deletion
If you request access, correction, deletion, restriction, objection, data portability, or withdrawal of consent concerning your personal information, we will respond in accordance with applicable laws. You may also have the right to lodge a complaint with a competent supervisory authority.
Contact
For questions about this Privacy Policy, please contact info@yo-japan.jp.
Requests concerning your personal data
If you wish to request access to, correction or erasure of your personal data, restriction of processing, object to processing, obtain data portability, or withdraw consent, please contact info@yo-japan.jp. We may ask you to verify your identity before responding. We respond within the time limits required by applicable law.